So glad to learn about Nina's bad experience before buying from Dior.
Sue SempleSun Mar 13 2022
Sue SempleSun Mar 13 2022
Only difficulty was in trying to find my usual moisturiser and not being able to tell if it had been replaced with the one I ended up buying. It hadn't!
NinaSun Mar 13 2022
NinaSun Mar 13 2022
After receiving my latest order from Dior beauty, I have found that my whole order was missing, despite perfectly intact box. I contacted Dior customer service immediately and provided pictures, and even sent original box back. After stewing for couple of weeks, they came back to me and said that-according to the CCTV (which I don’t believe was checked) and my order was packed correctly and therefore they will not refund or replace my order! Clearly something doesn’t add up as I did not get it! Between the lines, I was called a lier which is extremely upsetting! I am actually a nurse and this order was a little treat for all the hard work that I done. As a result I have no items that I paid for, no refund and no support from Dior! Appalling for such a big company!